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FAQ
SOLO X MC World Elite Investments
SOLO X
What is SOLO X?
SOLO X combines a variety of services in the world of banking and privileges, tailored to the customers' style of life.
Who can become SOLO X?
A customer can become SOLO X, if his/her:  
  • Monthly income is GEL 3 000 or more
  • Term deposit amounts to at least GEL 30 000, or 
  • Total credit liability amounts to at least GEL 100 000
 
What is the service fee for SOLO X?
The service fee of SOLO X is GEL 18 per month / GEL 180 per year 
Which banking products and services do SOLO X customers use?
Banking products and services included in the SOLO X package can be found here 
Which non-bank offers do the SOLO X customers benefit from?
SOLO X customers benefit from SOLO offers and discounts, SOLO boutique, attends events and master classes organized by SOLO and more. Detailed information can be found here
How can a customer activate the SOLO X package?
  • Internet bank or mobile bank
  • www.solo.ge
  • Any branch of the Bank of Georgia
  • SOLO lounge
  • Call center number: (0 32) 2 444 4444 or (0 32) 2 444 441
 
What is the term of being SOLO X?
The SOLO X package is valid for life until the customer requests cancellation 
Where can SOLO X customers get consultation and/or services?
  • Internet bank or mobile bank
  • Call center specially designed for SOLO X - (0 32) 2 444 441
  • Any branch of the Bank of Georgia
  • SOLO lounges (consultation on banking operations)
  • Remote service team working specifically for SOLO X
 
 
How can SOLO X customers apply for a loan or deposit opening?
  • Fill out an application in the internet bank or mobile bank
  • Contact the call center at the number − (0 32) 2 444 441, and then select 2
Is the SOLO X customer included in the PLUS Loyalty program?
SOLO X customer is included and has the following advantages:  
  • Collects points more than standard - 2.25 PLUS points for every 1 GEL paid 
  • Enjoys a 50% discount on the American Express Gold credit card
  • The third party liability insurance for real estate from Aldagi is activated (limit - GEL 10 000)
  • Enjoys discounts on various services in Evex clinics
 
Which cards do SOLO X customers use?
Within the SOLO X package, customers can enjoy two high-class prestigious cards - SOLO X Visa Platinum and SOLO X Mastercard World Elite - and also SOLO PLUS card (American Express) without paying additional fees. 
What is the ATM cash withdrawal limit for SOLO X customers?
  • SOLO X customers can withdraw a total of GEL 50 000 from all debit cards within 24 hours
  • Cash withdrawal limit for 30 days is GEL 150 000 
 
What is the ATM cash withdrawal fee for SOLO X?
Within the limit, SOLO X customers can withdraw cash from ATMs of the Bank of Georgia free of charge 
From which card can the customer withdraw cash free of charge?
Within the limit, from any debit card, including SOLO X cards, SOLO PLUS card, payroll card, etc.
How can a customer request the cards included in the SOLO X package?
  • Mobile bank or internet bank (digital / physical card)
  • Call center: (0 32) 2 444 441 
  • Any branches of the Bank of Georgia
 
What are the fees for SOLO X cards?
1 digital or physical card from all categories (Visa Platinum, Mastercard World Elite, SOLO PLUS) within the package is free of charge 
Can the customers submit the request for an additional card?
Yes, they can, in unlimited quantities. Additional card is not free of charge: 
  • SOLO X Visa Platinum – Annual fee is GEL 60 
  • SOLO X Mastercard World Elite – Annual fee is GEL 60 
  • SOLO PLUS card (debit American Express) – Annual fee is GEL 10 
 
What are the advantages of a digital card?
  • The digital card is prepared and activated immediately after submitting request
  • It does not require a visit to a branch or its delivery by courier to get the card
  • With a digital card, it is possible to withdraw cash from ATMs of the Bank of Georgia (as well as from all ATMs of banks that have a contactless withdrawal function) 
  • The digital card can be attached to Apple Wallet or Google Pay immediately after activation, and the payment can be made through a mobile phone on any terminal that has a contactless payment function.
  • It is possible to get a physical card similar to a digital card at any time, free of charge, through the contact center or at any branch of the Bank of Georgia and SOLO lounge.
 
What are the additional benefits for SOLO X cardholders?
SOLO X cardholder 
  • Takes advantage of an annual 2% profit (daily calculation) on the amount deposited above GEL 1000
  • Enjoys the local / international discounts and offers for Mastercard and Visa 
  • Also, takes advantage of travel benefits in hotels and car rental
  • Enjoys the opportunity to use the Lounge Key program and to visit up to 1200 international airport VIP lounges: with the SOLO X Mastercard World Elite card - unlimitedly until the end of 2023, with the SOLO X Visa Platinum card - twice a year
 
How can SOLO X customers use Lounge Key visits?
When visiting an airport lounge, SOLO X customer must present a physical card (SOLO X Visa Platinum or SOLO X Mastercard World Elite) or QR code generated in the Lounge Key app, boarding pass and passport. The customer's first and last name must be identical on all three documents. In addition, SOLO X customer must declare that he/she wants to use the Lounge Key program.
How can the SOLO X customers receive a QR code to access the Lounge Key lounges?
The customer must register the card on the website of Lounge Key:
  • SOLO X Mastercard World Elite card can be registered on the website
  • SOLO X Visa Platinum card can be registered on the website
After registering the card, a QR code is automatically generated
 
How many times do SOLO X customers can enjoy a free Lounge key visit?
  • For SOLO X Mastercard World Elite card holders, unlimited visits are free until the end of 2023
  • For SOLO X Visa Platinum card holders, free visits are counted during the calendar year, from January 1 through December 31
 
Who can enjoy the free visits?
Only the card holder can enjoy free visits. For example, if the airport lounge is visited by a SOLO X customer and one accompanying person, even though the customer has 2 free visits, only the cardholder can enjoy the free entry. The accompanying person shall be charged the standard fee. 
Is it possible to use the Lounge Key for accompanying persons?
Yes, the number and age of accompanying persons is determined individually, subject to the conditions set by the specific lounge. It is recommended to check the terms and conditions on the Lounge Key website or application in advance. The visit of accompanying persons is paid. 
How long can a customer enjoy the airport lounge service?
All airport lounges have individual service conditions, although, in most cases, it does not exceed 3-4 hours.
In what case can a customer be charged a fee after visiting the airport lounge?
In the event that the number of free visits is exhausted or the cardholder is accompanied by a person when visiting the lounge
Which global offers does the SOLO X MasterCard World Elite cardholder enjoy?
  • 10% discount on hotels from Booking.com
  • 10% discount on car rental from Hertz 
  • Special offers on car rental from Avis
  • Exclusive discounts and offers from over 1,300 lifestyle brands and stores. To view the offers, the customer must log in to the website and enter the code COSMCARD813 
 
Which global offers does the SOLO X Visa Platinum cardholder enjoy?
  • Up to 12% discount when booking a hotel from Agoda, a subsidiary of Booking – visacemea
  • Loyalty program for hotels worldwide − www.visaluxuryhotels.com
  • Car rental from Avis − Visa
  • Airport Fast Track service at Turkish and European airports for free or at a special price − www.visa.com 
 
How can customers purchase items in the SOLO boutique?
 
Where can customers find current SOLO X discounts and offers?
Discounts and offers can be found on the website 
Where can customers find current SOLO X events and masterclasses?
Events and masterclasses can be found on the website 
Where can customers find current SOLO X offers from developers?
Offers of real estate developers can be found on the website